Deploy VCF services runtime cluster fails with error, "Get INSTALL Image" API for VSP, 9.1.0.####.####### version"

Products

• VMware SDDC Manager / VCF Installer
• VCF Automation
• VMware Cloud Foundation

Issue/Introduction

A similar error is observed in the VCF Operations UI.

The upgrade/deploy task fails, and the following error messages are displayed in the OPS Deploy VCF services runtime cluster task error message

Error: An internal system error occurred while bootstrapping the VCF services runtime cluster with FQDN '#####-####-###.###': Error occurred during querying System Images "Get INSTALL Image" API for VSP, 9.1.0.0200.25555874 version.

Error: Failed to bootstrap VCF services runtime of type 'CONSUMPTION'.

Environment

VMware Cloud Foundation 9.1.x

Cause

The root cause of this failure is that the necessary target version installation binaries for the VCF services runtime have not been downloaded or are missing within the SDDC Manager repository.

During the bootstrap phase of the VCF Automation upgrade, the lifecycle management workflow tries to look for VCF services runtime binary in SDDC Manager.  Because the target version bundle is missing locally, the API query fails and bubbles up as a generic internal system error as mentioned above rather than explicitly logging the lack of available binaries.

Resolution

1. Find the correct VMSP version required for VCFA by referring to the table below.

   VCF Automation Version	VCF service runtime
   9.1.0.0.25370929	9.1.0.0.25370367
   9.1.0.0100.25429499	9.1.0.0.25370367
   9.1.0.0200.25556825	9.1.0.0200.25555874
   9.1.1.0.25714559	9.1.1.0.25714471

   
   
   
2. For upgrade, select the corresponding VCF service runtime version in the upgrade plan (Skip this step when deploying new VCF Automation
   
   
   
   
3. Download the VCF services runtime binaries in the SDDC manager.
   
   
   1. Log in to the SDDC Manager appliance interface.
   2. In the left navigation pane, go to Lifecycle Management > Binary Management.
   3. Locate the VCF Version dropdown menu and select the target version corresponding to the missing binary.
      For example 9.1
   4. Click on the INSTALL BINARIES tab.
   5. Search or scroll down to find the VCF services runtime component.
      
      
      
   6. Verify the VCF services runtime version by clicking on the highlighted text, ensure the shown version matches the required version from the table above.
      
      
      
      
   7. Select the checkbox next to VCF services runtime and click the DOWNLOAD button.
   8. Monitor the download progress and verify that the status changes to downloaded/available.
   9. Once the binary bundle is completely downloaded, return to your upgrade interface and Retry the VCFA upgrade task.