Issue/Introduction:
- While running some actions the user is prompted with error "Action cannot be loaded - not supported on legacy OS agents (running JRE 1.6)". It mostly occurs on environments where the prerequisite is to have the JRE installed before running agent installer.
Cause:
The cause of this problem is that the Release Automation agent is pointing to JRE6 installed on the server. To verify this is the case please navigate to path <RA-Agent Install dir>/jre/bin and execute below command(s):
- Check if there is a symbolic link from NolioAgent to an older jre by running command 'ls -al':
lrwxr-xr-x 1 test test 23 Oct 7 12:05 NolioAgent -> /opt/java6/jre/bin/java
- Also check that there is one from 'ext' to the same jre by switching to directory <RA-Agent Install dir>/jre/lib and executing 'ls -al':
lrwxr-xr-x 1 test test 23 Oct 7 12:05 ext -> /opt/java6/jre/lib/ext
Environment:
Release Automation Agent: 6.1.X, 6.2.X running @ Server: HP-UX B.11.31 U ia64, AIX, Linux (any non-bundled JRE)
Resolution:
- Go to <RA Agent Install Directory>
- Stop RA agent, you can achieve this by executing sh nolio_agent.sh stop in <RA Agent Install Directory>
- Once RA Agent is stopped go to directory <RA Agent Install Directory>/jre/bin
- Remove the symbolic link by running command rm <symbolic link name> for example rm NolioAgent
- Get full path to java from java7 in your environment for example /opt/java7/jre/bin/java
- Create the first symbolic link by running command ln -s <path to jre/bin> <link name> for example ln -s /opt/java7/jre/bin/java NolioAgent
- Next, remove the symbolic link <RA-Agent Install Dir>/jre/lib/ext, eg: rm /opt/CA/ReleaseAutomationAgent/jre/lib/ext
- Create the second symbolic link by running command ln -s <path to jre/lib/ext> <link name>, for example:
ln -s /opt/java7/jre/lib/ext /opt/CA/ReleaseAutomationAgent/jre/lib/ext
- Start the Agent service which can be achieved by running sh nolio_agent.sh start from <RA Agent install directory>
Additional Information:
Please contact CA Support in case if you have any question or query.