Error AMM001003 when trying to edit the homepage of a machine

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When trying to edit the homepage of any Agent, for example, by adding a field to be shown, error AMM001003 is shown:

This behavior happens even when the user trying to edit the homepage is part of the local Administrators group.

Environment

Client Automation 14.5 and above

Cause

This issue happens when UAC is enabled:

And it’s caused because dsmgui.exe in 14.6 release has the variable “requestexecutionlevel” set to ‘asInvoker’:

This was a change implemented, because In previous version 14.5, dsmgui.exe has this same variable set to ‘highestAvailable’:

But this generated an issue, which is explained in this technical article:

DSM Explorer : User Account Control (UAC) always displayed and Drag and Drop onto SD Package Source folder does not work

That’s reason of why it was modified from ‘highestAvailable’ to ‘asInvoker’.

Resolution

In order to avoid having this error, there are 2 options:

- Execute dsmgui.exe from a CMD with Administrative privileges

- Execute DSM Explorer with "Run as Administrator"