JMO logs not getting created

Products

• Unicenter Job Management Option

Issue/Introduction

Issue:

 For some reason the OPR  log files are not getting created and therefore the Event Management console log cannot be opened

Environment:

CA NSM  11.2 SP2 on Windows

 

Resolution:

 The problem can be caused by a large amount of temporary files created in the TMP folder of the NSM installation

Default path is: C:\Program Files (x86)\CA\SC\CCS\WVEM\TMP

Apply the following steps:

1- Run unifstat on NSM server

2- Check if the EVTD component is in Active Status

3- If EVTD component is in Active status, run the following command:

4- unicntrl stop all

5- Delete all the files from the C:\Program Files (x86)\CA\SC\CCS\WVEM\TMP folder

6- unicntrl start all

Environment

Release: UWSMWL55500-11.2-Network and Systems Management-Job Management Option
Component: