Unable to Complete VCF Operations 9.1 Registration and License

Products

• VCF Operations

Issue/Introduction

• Entering the activation code generated from VCF Business Services.

• Applying the activation code generated from the VCF Business Services Console (BSC) results in the following error: Failed to complete the registration. Please try again. If this error persists, contact support.

Environment

• VCF 9.1

• VVF 9.1

Cause

There is a known issue in VMware Cloud Foundation (VCF) 9.1.0 and VMware vSphere Foundation (VVF) 9.1.0 that has been resolved in License Server version 9.1.0.0200 (Build 25499768)

Resolution

To resolve this known issue in VVF / VCF 9.1.0, upgrade to License Server 9.1.0.0200 (Build 25499768). Refer to the VCF Operations 9.1.0.0200 Release Notes for specific deployment details. See Download Broadcom products and software for steps to download this release.

If License Server 9.1.0 is already deployed, resolving this issue requires the deployment of a new license server running version 9.1.0.0200 or higher.

See the following documentation regarding this:

• Deploy a License Server

• Register an Additional License Server with the VCF Business Services Console

Additional Information

• License Server console displays a black screen during boot due to Docker network conflict in VCF 9.1

• Registration status shows as "Pending Activation"