"Install Log management" prompt appears when opening Logs page in VCF Operations 9.1

Products

• VCF Operations

Issue/Introduction

Navigating to Operate > Logs in VCF Operations displays the "Install Log Management" screen after a successful upgrade, even though the VCF Operations for Logs UI is directly accessible.

Environment

VCF Operations 9.1.x

Cause

This issue occurs because the legacy 9.0 Fleet Management appliance password expired during the upgrade workflow, preventing the system from executing the automated VM shutdown command. Consequently, the 9.0 Fleet LCM appliance remained powered on and continuously initiated inventory synchronizations, which repeatedly overwrote the new 9.1 Fleet LCM configuration in VCF Operations.

Resolution

To resolve this issue, manually power off the legacy Fleet Management appliance and force an inventory sync for the VCF Operations for Logs 9.1 component:

1. Log in to the vCenter Server UI.
2. Locate and manually power off the legacy 9.0 Fleet Management appliance virtual machine.
3. Re-trigger an inventory sync for the VCF Operations for Logs 9.1 component.
   
   1. Log in to the SDDC Manager appliance via SSH session.
   2. Run below commands to get JWT token.
      

      VSP_MGMT_FQDN="<vcf-services-runtime-fqdn>"
      VSP_USER="[email protected]"
      VSP_PASS='<vsp-password>'           # Same password as the vmware-system-user account
      FLEET_LCM_FQDN="<fleet-lcm-fqdn>"

      Note: 

      • Replace <vcf-services-runtime-fqdn> with Fully qualified domain name of vcf-services runtime.
      • <vsp-password> with a password of user  vmware-system-user account
      • <fleet-lcm-fqdn> with Fully qualified domain name of Fleet LCM.

      JWT=$(curl -k -s -X POST \
        "https://${VSP_MGMT_FQDN}/api/v1/identity/token" \
        -H "Content-Type: application/x-www-form-urlencoded" \
        --data-urlencode "grant_type=password" \
        --data-urlencode "username=${VSP_USER}" \
        --data-urlencode "password=${VSP_PASS}" \
        | jq -r '.access_token')

   3. Run below command to list JWT token.
      

      echo "JWT: $JWT"

   4. To find VCF Operations for Logs component ID, run the command below. Search its component id in output.
      

      curl -sS -k -X GET "https://${FLEET_LCM_FQDN}/fleet-lcm/v1/components" \
        -H "Authorization: Bearer ${JWT}" \
        -H "Content-Type: application/json" | jq 
      

   5. Trigger inventory sync for the VCF Operations for Logs component. 
      

      curl -sS -k -X POST "https://${FLEET_LCM_FQDN}/fleet-lcm/v1/components/<OPS for logs-ID>?action=refresh" \
        -H "Authorization: Bearer ${JWT}" \
        -H "Content-Type: application/json" | jq

      Note: Replace <OPS for logs-ID> with the component ID received in the output of Step 3.iv.

4. Verify that navigating to Operate > Logs in VCF Operations now correctly displays the log management interface.