DevTest Enterprise Dashboard Error: Serial key of the license file doesn't match the license!

Products

• Service Virtualization

Issue/Introduction

When starting the DevTest Enterprise Dashboard, the application fails to run with the following error in the enterprisedashboard.log:

2026-07-24T15:46:35,456Z (10:46) [main] ERROR dradis.Application             - Serial key of the license file doesn't match the license!
2026-07-24T15:46:35,485Z (10:46) [main] ERROR org.springframework.boot.SpringApplication - Application run failed
java.lang.RuntimeException: Serial key of the license file doesn't match the license!

Environment

All supported DevTest versions. 

Cause

The devtestlic.xml license file is missing from the DEVTEST_HOME folder on the machine where the Enterprise Dashboard is installed.

Resolution

To resolve this issue, ensure the license file is present in the correct directory:

1. Locate your devtestlic.xml file. If you do not have it, download it from the Broadcom Support Portal under My Entitlements.
2. Copy the devtestlic.xml file to the DEVTEST_HOME directory (e.g., C:\Program Files\CA\DevTest or your specific installation path) on the Enterprise Dashboard server.
3. Verify the file name is exactly devtestlic.xml (all lowercase).
4. Restart the Enterprise Dashboard service.
5. Check the enterprisedashboard.log ⁣to confirm the application starts without license errors.

⚠️ IMPORTANT: Ensure the license file is placed only on the Enterprise Dashboard server. It is not required for other DevTest components like the Registry or VSE.