Device attributes appear blank in Management Center (SMC)

Products

• Management Center - VA

Issue/Introduction

In Management Center (SMC), custom device attributes such as Country, Data Center (DC), or Environment may appear blank even after they are created. This article explains how to ensure these fields display values correctly.

Environment

• Management Center (VA)
• All Supported Versions

Cause

When custom attributes are created, they do not automatically populate for existing devices unless a Default Value is specified during creation or the data is manually entered in the device settings.

Resolution

If you want all devices to show a specific value by default:

1. Navigate to Administration > Attributes.
2. Select the specific attribute and click Edit.
3. Enter a value in the Default Value field.
4. Save the changes. This value will now appear for all devices that do not have a specific value assigned.

Method 2: Manual Entry per Device

If attributes need to be unique per device (e.g., a specific DC or Environment):

1. Navigate to the Devices tab.
2. Select the specific device (e.g., a ProxySG or Edge SWG).
3. Click Edit > Settings.
4. Locate the attribute fields and enter the required data.
5. Click Save.

Additional Information

• Attributes marked as Mandatory during creation will require a value to be set when adding new devices.
• For further assistance, refer to the Contact Broadcom Support article.