Subscription Processed Under Incorrect Name or Site ID by Partner/Reseller

Products

• Endpoint Security
• Endpoint Security Complete
• Endpoint Protection
• Carbon Black App Control
• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR
• Carbon Black Cloud Workload
• Carbon Black EDR
• CBX Complete
• CBX Essentials

Issue/Introduction

A recently purchased or renewed subscription is attached to the wrong company name, wrong customer account, or incorrect Site ID.

Environment

• Broadcom Cyber Security Software

Cause

The partner or reseller entered incorrect customer details or selected the wrong account during the order booking and provisioning process

Resolution

Open a Non Technical case with our GCA team. The contract may need to be cancelled and rebooked. This is not something Technical Support can assist with.