Reports fail to load or show pre-selected input controls in JasperReports Server 9.0.0

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After upgrading to or installing JasperReports Server (JRS) 9.0.0 (specifically builds around cumulative_20260115_2300), users may encounter the following issues:

• Input Control Pre-selection: All items in the search/filter panel (Input Controls) are automatically pre-selected by default (e.g., thousands of items).
• Loading Errors: Ad Hoc views or reports fail to generate, returning errors stating that certain fields could not be loaded.
• Performance Degradation: Significant delays when trying to open reports due to the high volume of pre-selected filter criteria.

Environment

JasperReports Server 9.0

Service Management 17.4 RU2 and later

Cause

This behavior is caused by a change in how the JasperReports Server build handles Input Controls, leading to an automatic 'select all' state that exceeds typical processing thresholds or causes timeouts.

Resolution

A fix has been identified and certified for JasperReports Server 9.0.0.

1. Download the Hotfix: Obtain the latest cumulative hotfix for JasperReports Server 9.0.0 (e.g., hotfix_JRSPro9.0.0_cumulative_20260529_0146 or later).
   • Download Link: CA Service Management Solution Patches
2. Apply the Fix: Follow the installation instructions provided in the Readme.txt file included with the hotfix.
3. Verify Product Integration: For CA Service Management environments, ensure the integration steps align with the updated documentation.
   • TechDocs: Integrate JRS 9.0.0 with CASM