VCF 9.1 Deployment fails during VMSP bootstrap due to timeout
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VCF 9.1 Deployment fails during VMSP bootstrap due to timeout

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Article ID: 449356

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Updated On:

Products

VCF Operations VMware Cloud Foundation

Issue/Introduction

When deploying VMware Cloud Foundation (VCF) 9.1, the deployment task fails during the "Deploy and configure VCF Management Platform" step with the subtask "Monitor VCF Management Services Deployment Task" and error "Failed to bootstrap VCF services runtime":

Reviewing the domainmanager.log on the SDDC Manager appliance reveals the following error:

LocalProcess ERROR: 2026-07-22 13:45:08 - 2026/07/22 13:45:08 Starting SSH log tailing with retry mechanism (max 10 attempts)
LocalProcess ERROR: 2026-07-22 13:45:08 - 2026/07/22 13:45:08 Starting SSH attempt 1 (showing all logs from beginning)
LocalProcess ERROR: 2026-07-22 13:45:08 - 2026/07/22 13:45:08 Executing SSH command for bootstrap log tailing...
LocalProcess ERROR: 2026-07-22 13:49:48 - 2026/07/22 13:49:48 SSH log tailing completed successfully
LocalProcess ERROR: 2026-07-22 13:49:48 - 2026/07/22 13:49:48 waiting on the install task to complete...
LocalProcess ERROR: 2026-07-22 13:49:48 - 2026/07/22 13:49:48 install API Task with Id ligjkhptpjbexbowm7hneuqn2y has status Running
LocalProcess ERROR: 2026-07-22 13:50:18 - 2026/07/22 13:50:18 install API Task with Id ligjkhptpjbexbowm7hneuqn2y has status Running
LocalProcess ERROR: 2026-07-22 13:50:48 - 2026/07/22 13:50:48 install API Task with Id ligjkhptpjbexbowm7hneuqn2y has status Running
LocalProcess ERROR: 2026-07-22 13:51:18 - 2026/07/22 13:51:18 install API Task with Id ligjkhptpjbexbowm7hneuqn2y has status Failed
LocalProcess ERROR: 2026-07-22 13:51:18 - Error: install failed: Failed
LocalProcess ERROR: 2026-07-22 13:51:18 - 2026/07/22 13:51:18 error: install failed: Failed

2026-07-22T13:51:30.650+0000 ERROR [vcf_dm,6a60c7c77fac34afae6a5cd68a7effef,872d] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-16]  [ABCDEF] PUBLIC_VSP_CLUSTER_BOOTSTRAP_FAILED_DETAILED VCF Management Services cluster bootstrap failed with the following errors: .
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: VCF Management Services cluster bootstrap failed with the following errors: .
        at com.vmware.vcf.vimanager.services.VspServiceImpl.bootstrapVspCluster(VspServiceImpl.java:226)
        at com.vmware.vcf.vimanager.fsm.actions.BootstrapVspClusterAction.execute(BootstrapVspClusterAction.java:185)
        at com.vmware.vcf.vimanager.fsm.actions.BootstrapVspClusterAction.execute(BootstrapVspClusterAction.java:89)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionState.invoke(FsmActionState.java:66)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:161)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:147)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.invokeMethod(ProcessingTaskSubscriber.java:401)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.processTask(ProcessingTaskSubscriber.java:515)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.accept(ProcessingTaskSubscriber.java:128)
        at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
        at java.base/java.lang.reflect.Method.invoke(Method.java:580)
        at com.google.common.eventbus.Subscriber.invokeSubscriberMethod(Subscriber.java:85)
        at com.google.common.eventbus.Subscriber.lambda$dispatchEvent$0(Subscriber.java:71)
        at com.vmware.vcf.common.tracing.TraceRunnable.run(TraceRunnable.java:63)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)
        at java.base/java.lang.Thread.run(Thread.java:1583)

 

Environment

VMware Cloud Foundation 9.1

Cause

In complex or resource-constrained environments, the VCF Management Services (VMSP) bootstrap VM may require more time than the default setting to complete its initialization and runtime setup. If the SDDC Manager cannot successfully reach the Health API within the allocated window, it marks the bootstrap task as failed.

Resolution

If networking and firewall rules (specifically bi-directional connectivity on port 5480) have been verified and the task continues to time out, increase the deployment timeout values on the SDDC Manager appliance.

Please ensure to take a snapshot of the SDDC Manager appliance before proceding!

Procedure

  1. Log in to the SDDC Manager appliance as vcf and switch to root.
  2. Open the domain manager configuration file for editing:
    vi /etc/vmware/vcf/domainmanager/application.properties
  3. Add or update the following parameters to increase the timeout to 4 hours (240 minutes) and the command timeout to 200 minutes:
    vsp.bootstrap.task.timeout.minutes = 240
vsp.bootstrap.command.timeout.minutes=200
  4. Save the file and exit the editor.
  5. Restart the domain manager service for the changes to take effect:
    systemctl restart domainmanager
  6. Retry the failed deployment task from the SDDC Manager UI or VCF Installer.

Additional Information

https://knowledge.broadcom.com/external/article/440449/vcf-91-deployment-fails-during-vcf-runti.html

https://williamlam.com/2026/05/vcf-9-1-comprehensive-vcf-installer-sddc-manager-configuration-workarounds-for-lab-deployments.html

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