License assignment fails with "Licenses could not be assigned to the selected vCenter Systems" error

Products

• VCF Operations
• VMware vCenter Server

Issue/Introduction

• An attempt to license vCenter after registration to the Business Service Console fails with the following error: Licenses could not be assigned to the selected vCenter Systems

• The vCenter license is visible on the License Management page, and the integration test of the vCenter appliance completes successfully.

• The Management adapter logs in the operations appliance report a Missing Entitlement Allocation Id error under /storage/log/vcops/log/ManagementAdapter.log:
  
  [Timestamp] ERROR ManagementAdapter 25429 [ops@#### threadId="225081" threadName="vcf-licensing-assign-6" instanceId="54"] [(54) com.vmware.adapter.management.components.licensing.vcf.H.A] - Error while assigning entitlement to VC: 5c48d99b-573c-d974-1586-############ at vcenter-01.example.com
[Timestamp] ERROR ManagementAdapter [ID] [ops@#### threadId="####" threadName="vcf-licensing-assign-1" instanceId="54"] [(54) com.vmware.adapter.management.components.licensing.vcf.H.A] - Task 5c48d99b-573c-d974-1586-############:com.vmware.cis.license.subscription.entitlement.entitlements failed to assigning entitlement 5c48d99b-573c-d974-1586-############, task details: Info (com.vmware.cis.task.info) => {
    [...]
    status = FAILED,
    cancelable = false,
    error = InvalidArgument (com.vmware.vapi.std.errors.invalid_argument) => {
        messages = [LocalizableMessage (com.vmware.vapi.std.localizable_message) => {
    id = unused.id,
    defaultMessage = Missing Entitlement Allocation Id.,
    args = [],
    params = ,
    localized = Missing Entitlement Allocation Id.
}],
        data = ,
        errorType = INVALID_ARGUMENT

Environment

• VCF Operations 9.0.0, 9.0.1, 9.0.2

• vCenter Server 9.1

Cause

A compatibility issue occurs because vCenter Server operates on version 9.1 while the operations appliance operates on version 9.0.0.0. This discrepancy results in a conflict between the active licensing models.

Resolution

To resolve the incompatibility and align the license models, complete the following steps:

Option 1: 

Upgrade VCF Operations to a compatible release with vCenter: Updating your VCF Operations Software and Broadcom Compatibility Guide

Option 2:

1. Deploy a new vCenter compatible with VCF Operations version and license model: vCenter Deployment and Setup
2. Add a new vCenter account to VCF Operations for the new vCenter on 9.0.2 to integrate it between vCenter and VCF Operations: Configuring a vCenter Account in VCF Operations

Additional Information

Contact Broadcom Support