Software import never completes in Software Management Solution 8.8.1

Products

• IT Management Suite

Issue/Introduction

In Software Management Solution (Altiris) version 8.8.1, when attempting to import software, the process starts but never completes (hangs) under the following conditions:

• The option 'Access package from an existing UNC' is selected.
• The 'Installation file' import option is un-selected.

Environment

ITMS 8.8.1

Cause

Product defect

Resolution

To resolve this issue, replace the affected JavaScript file on the server:

1. On the Notification Server, navigate to:
   <installation folder>\SoftwareManagement\Web\Scripts\dialogs
   (Note: Default installation folder is typically C:\Program Files\Altiris)
2. Back up the existing dlgimportinstall.js file.
3. Replace it with the corrected version of dlgimportinstall.js (attached to this case/article).
4. Clear the browser cache on the machine where the Symantec Management Console is being used.

Workaround

If you cannot replace the file immediately, use the following steps to complete the import:

1. Proceed with the import as usual but keep the installation file selected.
2. Complete the import process fully.
3. Once the software component is created, go to the Software Catalog or Manage > Software.
4. Right-click the new software component and select Edit.
5. Navigate to the Package tab.
6. Manually unset or remove the installation file as required.
7. Save the changes.