Error: ConnectALL removes Rally Feature links from User Stories during Jira Cloud sync

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

Issue: ValueOps ConnectALL intermittently removes Feature or Portfolio Item links from Rally User Stories during synchronization with Jira Cloud, even when no changes have been made to the source record in Jira.

Symptoms:

• Rally Feature links are removed immediately after a sync operation.
• Jira Cloud history shows no related updates to the parent/link fields.
• The property enable.record.cache.validation.for.read = FALSE does not stop the link removal.
• Issue persists despite restarting Core services.

Environment

4.x

Cause

A race condition in the conflict resolution logic where the lack of cache comparison leads ConnectALL to qualify the record as modified, resulting in the removal of the link if the cache is unavailable or out of sync.

Resolution

 Fixed in release 4.2.2 and higher.

Additional Information

Perform a "Touch" (minor update) on the source Jira Cloud records to trigger a re-sync, which will restore the missing links in Rally.