Need to clear the logmon probe alarm automatically when running a command

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

In our CU6 development environment, we are using the logmon probe to monitor server services. We receive an alarm when a service goes down, but it does not clear automatically once the service is back up and running. We attempted to create a new policy to clear these alarms by following this KB article, but the existing alarms remain.

Clearing UIM logmon alarm for a message when different message occurs

Environment

• DX UIM 23.4 CU6
• logmon v5.04

Cause

• logmon configuration
• Non-MCS

Resolution

Set the suppression key to the same value.

When testing, also set 'Match on Every Run' under the Advanced section.

Here is an example but changed to protect the data, XX1231DE on both profiles/watchers under the Watcher alarm tab section. Then tested the profile using 'Test File'

It generated an alarm but it displays "No Results' for the Test file output which is fine as long as the alarm is generated for testing by the second profile.

Adjusted SSH Test profile interval to 30 seconds. SSH parses for *FAILURE* when the command is run by logmon.

Adjusted SSH Test profile interval to 60 seconds. SSH parses for *SUCCESS* when the command is run by logmon.

After waiting another 30 seconds, the alarm is cleared and the alarm message is updated as expected now.