Unable to download older generated reports in Symantec ICDM portal

Products

• Endpoint Security

Issue/Introduction

When attempting to download older generated reports (e.g., reports from previous months) from the Symantec ICDM portal, the download fails.

Symptoms:

• The console indicates that the report is being downloaded.
• The download does not complete and eventually throws a generic error.
• The issue specifically impacts historical reports that were previously accessible and working correctly.

Environment

• Symantec Integrated Cyber Defense Manager (ICDM)
• Web Browser: Google Chrome, Microsoft Edge

Cause

This was identified as a product defect in the portal's report retrieval mechanism.

Resolution

1. Ensure you are using the latest version of the ICDM portal.
2. Clear your browser cache and cookies to ensure all portal components are updated.
3. Restart the browser and log back into the ICDM console.
4. Navigate to the reports section and re-attempt the download.

If the issue persists after clearing the cache, please contact Broadcom Technical Support for further investigation.