Deploy of VCF Management Components fails at "Install Identity Broker using Fleet Lifecycle" step

Products

• VMware Cloud Foundation

Issue/Introduction

• During deployment of VCF Management Components, the process fails at "Install Identity Broker using Fleet Lifecycle" step.
• The "Install Identity Broker using Fleet Lifecycle" fails with below error:
  
  The Fleet lifecycle 'VSP component installation' task with ID <task-id> failed. Internal errors: Unable to register components with VCF Operations.
  
  
• Reviewing the log file /storage/vcops/logs/component-manager-plugin-<UUID>.log  on VCF Operations reveals entries similar to:
  
  Error integrating VCF Identity Broker with VMware Aria Operations com.vmware.vrealize.lcm.plugin.common.vrops.exceptions.AdapterConfigurationException: Could not get resources for sddc manager hostname :: <SDDC Manager FQDN>
  
  
• The SDDC Manager FQDN in the log entry contains uppercase characters (e.g., SDDC-Manager.domain.local), whereas the SDDC Manager adapter was registered in VCF Operations using lowercase characters (e.g., sddc-manager.domain.local).

Environment

VMware Cloud Foundation 9.1

Cause

This issue occurs due to a case-sensitivity mismatch between the Fully Qualified Domain Name (FQDN) of SDDC Manager and how it is registered with VCF Operations.

Because case sensitive string matching fails between the uppercase and lowercase hostnames, VCF Operations cannot retrieve the required SDDC Manager resources, resulting in the Identity Broker registration failure.

Resolution

To resolve this issue, re-register the VCF adapter in VCF Operations using the exact, case-matching FQDN used by SDDC Manager:

1. Log in to the VCF Operations UI as an administrator.
2. Navigate to Administration > Integrations.
3. Locate the existing VCF Adapter instance tied to the affected SDDC Manager.
4. Select the adapter and click "Delete".
5. In the same Integrations menu, click "Add" and select "VMware Cloud Foundation" adapter.
6. Enter the SDDC Manager FQDN, ensuring the letter casing strictly matches the exact FQDN format defined on the SDDC Manager.
7. Provide the required credentials, test the connection, and save the configuration.

Return to the VCF Operations and reinitiate the failed task.