Logs Files for Using Service Intelligence Platform

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This article outlines the standard locations for system, installation, and application logs associated with the Service Intelligence Platform (SIP). The information below covers key directory paths for log storage and provides commands to retrieve  logs from individual service pods within the Kubernetes environment.

Environment

Service Management 17.5 and later

Component: Service Intelligence Platform 

Resolution

Installation logs path:

/var/log/si-platform

Filenames: 

si-platform-full-timestamp.log

si-platform-install-timestamp.log

 

Uninstall logs path:

/var/log/si-platform

Filenames: 

si-platform-uninstall-timestamp.log

si-platform-uninstall-full-timestamp.log

 

Pods logs from terminal

1. Get the pod names using: rke2-kubectl get pods -n si-platform

2. kctl logs podname

Example:

kctl logs chatbot-service-InternalID

 

Pods logs from SIP UI:

In the SI Platform, navigate to Administration, Logs. See System Logs in SI Platform