VMware HCX upgrade bundle integrity check failed: Bundle is for different appliance

Products

• VMware HCX

Issue/Introduction

While trying to upload an upgrade bundle in the VMware HCX 9443 Appliance Management UI, the upload fails and the following error is seen:

Error : Cannot continue upgrade due to errors : Upgrade bundle integrity check failed. Bundle is for different appliance. Please correct before proceeding

UI Screenshot : 

Environment

VMware HCX

Cause

This error typically means you have attempted to upload a VMware HCX Cloud Manager upgrade bundle to a VMware HCX Connector appliance (or vice-versa). While both are VMware HCX bundles, they are specific to the appliance type and are not interchangeable.

Resolution

To resolve this issue, confirm you are using the correct file from the Broadcom Support Portal:

1. Log in to your appliance and verify if it is a VMware HCX Connector (typically on-premises) or a VMware HCX Cloud Manager (typically the destination site).
2. Go to the Broadcom Support Portal
3. Navigate to My Downloads > VMware HCX.
4. Download the specific bundle for your appliance:
   • Download the HCX Connector <version> Upgrade Bundle if you are upgrading a Connector.
   • Download the HCX Cloud Manager <version> Upgrade Bundle if you are upgrading a Cloud Manager.
5. In the 9443 Appliance Management UI, clear any failed uploads.
6. Provide the correct file to upload and proceed with the upgrade.

Additional Information

Download the HCX OVAs