BSOD in EDPA.exe at vfsmfd!StartImpersonation

Products

• Data Loss Prevention
• Data Loss Prevention API Detection
• Data Loss Prevention API Detection for Developer Apps Virtual Appliance
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Detection Service for API Detection
• Data Loss Prevention Cloud Detection Service for Endpoint
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention Cloud Package
• Data Loss Prevention Cloud Prevent for Microsoft Office 365
• Data Loss Prevention Cloud Service for Discovery/Connector
• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Storage
• Data Loss Prevention Core API Detection
• Data Loss Prevention Core Package
• Data Loss Prevention Data Access Governance
• Data Loss Prevention Discover Suite
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention for Mobile
• Data Loss Prevention Form Recognition
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Monitor and Prevent for Email
• Data Loss Prevention Network Monitor and Prevent for Email and Web
• Data Loss Prevention Network Monitor and Prevent for Web
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Prevent for Email Virtual Appliance
• Data Loss Prevention Network Prevent for Web Virtual Appliance
• Data Loss Prevention Network Protect
• Data Loss Prevention Oracle Standard Edition 2
• Data Loss Prevention Plus Suite
• Data Loss Prevention Sensitive Image Recognition

Issue/Introduction

The crash attributed to the vfsmfd.sys driver on DLP 25.1 agents, occurs randomly in the environment

Environment

DLP 25.1 x

Resolution

Resolved in Symantec DLP 25.1 MP1 HF2 Agent for Windows available on the support portal 

The fix is also included in DLP 26.1