Add Task button freezes the browser

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Article ID: 4486

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

The timesheet "Add Task" button takes a long time and eventually produces a browser error:
"Unable to process request"

Cause

A project task has a special characters in the description which causes the error.

Environment

Release: 451-101-14.4-Clarity-Creator User License
Component:

Resolution

Edit the task description to not include the special character and save.

Additional Information

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1032614.aspx
Task Search on Timesheet is slow