Add Task button freezes the browser

Article Id: 4486

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1523979

Products:

CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

The timesheet "Add Task" button takes a long time and eventually produces a browser error:
"Unable to process request"

Cause:

A project task has a special characters in the description which causes the error.

Environment:

Release: 451-101-14.4-Clarity-Creator User License
Component:

Resolution:

Edit the task description to not include the special character and save.

Additional Information:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1032614.aspx
Task Search on Timesheet is slow