Error fetching releases occurs when accessing the Updates menu in the web interface after an upgrade or new deployment.

Products

• CA Identity Suite

Issue/Introduction

When logging into the web interface at https://<IP of IGA primary node>:10443 and navigating to the Updates menu, the system returns an HTTP 500 error. The browser developer tools capture the following message:

{"detail":"Error fetching releases from the channel: Expecting value: line 1 column 1 (char 0)"}

This error appears as a banner at the bottom of the screen.

Environment

• IGA Xpress 1.X and 2.0
• Identity Manager 15.X

Cause

 This behavior occurs because no update channel (Local or Remote) is currently configured in the console. The interface attempts to parse release data from an uninitialized source, resulting in a null or invalid response.

Resolution

Configure an update channel to initialize the release data stream. Follow these steps to set up the appropriate channel:

1. Log in to the console and navigate to the Updates tab.
2. Select the Configuration icon (gear icon) in the top-right corner.
3. Choose the intended channel type:
   • Local Channel: Select Use Local Channel and click Save.
   • Remote Channel: Enter a valid access token and click Save.
4. If using a Local Channel, ensure the local channel package is populated via the command line as the igx user: setup_localchan /####/iga-suite-####-localchan.tar.gz
5. Refresh the web interface.

The error disappears once the channel configuration is validated and release information is available.