CA Workload Control Center Error: E131013 Job <jobname> not collected in WCC.

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

In CA WCC , after creating a job in QuickEdit, the job cannot be listed/accessed from QuickView. It can be listed/viewed, only if we use a wildcard character(*) to search for jobs.

A search with the exact job name, does not retrieve any results.

The error encountered when trying to execute the job, is  "E131013, <jobname> not collected in WCC".

 

 

Environment

Release: All Supported Versions
Component: CA WCC

Cause

This error usually occurs when the WCC Monitor collector process is hung or unable to communicate with the Monitor Database.

- This issue can also occur, if the Monitor ID has validation issues. 

- The WCC Monitor database cache is no longer updating and hence needs to be refreshed.

Resolution

1. In most cases, restarting WCC services addresses this behavior as the Collector processes are recycled upon WCC services restart.
2. The monitor collector may not be able to communicate with the Monitor database. Check the following logs for database-related errors and re-mediate them:

$CA_WCC_INSTALL_LOCATION/log/CA-wcc-services.log
$CA_WCC_INSTALL_LOCATION/log/application/monitoring/monitoring.log
$CA_WCC_INSTALL_LOCATION>/log/application/collector/collector.log

3. Validate the WAAE Server within the WCC Configuration. If the Monitor ID has issues, the validation would fail and the following error will be displayed:

Error: E190102 <WAAE_Server_name> (monitoring id validation) - Internal exception encountered: E180011 Login failed using: User=autosysc Password=<hidden>.

    Update the "Monitor ID" password in the WCC Configuration and re-validate the WAAE Server.

4. Clearing out the WCC Database cache helps resolve this behavior. The below command line can be used to clear the WCC database cache.

$CA_WCC_INSTALL_LOCATION/bin/wcc_monitor.sh -u <username> -p <password> -r<WAAE_Server_Name>

    Note: 

• WAAE_Server_Name is the WAAE server name as in the WCC Configuration TAB.
• On WCC 12.X and higher, "-r ALL" is acceptable to reload the cache for all WAAE servers configured.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-1-01/administrating/ca-wcc-administration/administer-the-monitoring-batch-interface.html#concept.dita_1cf8c51366dab323e92bd8e02e000080a38650a7_CleartheServerCache