Operational Reports option missing from Reports menu in DX NetOps Portal

Products

• Network Observability

Issue/Introduction

Some users do not see the Operational Reports option in the Reports drop-down menu within the DX NetOps Portal. While administrators can see the option, other users—such as those assigned to the IT Operator role—only see limited reporting options.

Environment

• Performance Management and Spectrum integration
• SRM-RIB for Operational Reports

Cause

The user's assigned Role in the DX NetOps Portal does not have the specific permission required to view or execute Operational Reports. This right is not always enabled by default for non-administrative roles.

Resolution

You must add the Run Operational Reports right to the Role assigned to the affected user(s).

1. Log in to the DX NetOps Portal as a user with the Administrator role.
2. Navigate to Administration > User Settings > Roles.
3. Select the Role assigned to the user (e.g., IT Operator) and click Edit.
4. Scroll down to the DX NetOps entry in the rights categories, select it, and click Edit.
   
   
   
   
   
5. Locate Run Operational Reports in the Available Rights list.
   
   
6. Move Run Operational Reports to the Selected Rights list.
   
   
   
   
   
7. Click OK and then Save the Role changes.
   
   
8. Ask the affected user to log out and log back in, or refresh their browser tab. The Operational Reports menu option now appears under the Reports menu.