Log Files for Using Native Analytics

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

To effectively troubleshoot issues within the Native Analytics interface, it is often necessary to review the various log files generated by the system. This article provides a comprehensive list of the standard log file locations associated with Native Analytics, changing their default logging level (eg: DEBUG) and specific functions, to assist in diagnosing and resolving application behaviors.

Environment

Service Management 17.5

Component: Native Analytics

Resolution

The following logs will be of use when troubleshooting Native Analytics:

1. NX_ROOT\log\pdm_tomcat_RPT.log - The default log level for this file is INFO and logs data related to tomcat for Native Analytics (CATALINA_BASE_RPT)
2. NX_ROOT\log\reportMS.log - The default log level for this file INFO and can be modified to DEBUG or other level with the following KB Article: Turning on logging for Native Analytics
3. NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_bop.log - The default log level for this file INFO and can be modified to DEBUG or other level with the link above.
4. NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_slump.log - The default log level for this file INFO and can be modified to DEBUG or other level with the link above.
5. NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\localhost_access_log.yyy-mm-dd.txt - This file logs tracks all HTTP requests processed by the server, providing data like requested URLs, status codes, processing times, etc.
6. NX_ROOT\log\SMReports_Export_Summary.log - This file logs data when exporting data from Native Analytics | Administration | Export
7. NX_ROOT\log\SMReports_Import_Summary.log - This file logs data when importing data from Native Analytics | Administration | Import

Additional Information

Native Analytics Administration

Troubleshooting for Native Analytics

Turning on logging for Native Analytics