Avi Load Balancer Uninstallation Fails with "service user delete failed" in VMware Cloud Foundation 9.x
Article ID: 447968
Updated On:
Products
Issue/Introduction
Uninstalling Avi Load Balancer in VMware Cloud Foundation 9.1 fails with the error "service user delete failed".
The following error message is displayed:
"Avi Load Balancer #### service user delete failed."
The following output is recorded in the SDDC Manager's `domainmanager.log`:
YYYY-MM-DDTHH:MM:SS ERROR [vcf_dm,###,###] [c.v.v.s.https.vapi.VapiClientFactory,dm-exec-###] Unable to create a session for [email protected] on VC_FQDNjava.util.concurrent.ExecutionException: com.vmware.vapi.std.errors.Unauthenticated: Unauthenticated (com.vmware.vapi.std.errors.unauthenticated) => { messages = [], data = <null>, errorType = UNAUTHENTICATED, challenge = SIGN realm="###",sts="https://VC_FQDN/sts/STSService/vsphere.local", Basic realm="vCenter"}
Environment
VMware Cloud Foundation 9.1
Cause
If the password for [email protected] differs between SDDC Manager and vCenter Server, authentication from SDDC Manager to vCenter Server using [email protected] fails. Consequently, the user deletion process on vCenter Server cannot be performed, causing the Avi Load Balancer uninstallation to fail.
Resolution
Use "lookup_passwords" to check the password for "[email protected]" on the SDDC Manager side, and verify that you cannot log in to vCenter Server using that password.
Use the SDDC Manager Appliance to Look Up Account Credentials
Update the password for [email protected] on SDDC Manager to match the password used on vCenter Server.
- Log in to SDDC Manager.
- In the left pane, navigate to [Security] > [Password Management].
- Click the ellipsis menu next to the [email protected] account and select [Modify Password].
- In the [Remediate Password] dialog, enter and confirm the new password, then click [Remediate Password].
After modifying the password on the SDDC Manager side, run the Avi Load Balancer uninstallation task again.
Additional Information
Feedback
