Turning on logging for Native Analytics

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

With the Native Analytics interface now available, scenarios may arise that warrant enabling additional logging to assist in troubleshooting a case. This document details the most effective methods to increase logging to debug or trace levels for the Native Analytics application to better identify and resolve potential issues.

Environment

Service Management 17.5

Component: Native Analytics

Resolution

To increase log level of NX_ROOT\log\reportMS.log:

1. Take a backup and edit the NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\webapps\CASMReports\WEB-INF\classes\logback.properties

2. Locate "rootLogger.level" (default level is INFO)

3. Change the log level. 

Example to change the log level to DEBUG:

rootLogger.level=DEBUG

4. Restart Native Analytics tomcat:

pdm_tomcat_nxd -c STOP -t RPT

pdm_tomcat_nxd -c START -t RPT

 

To increase log level of NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_bop.log:

1. Take a backup and edit the NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\webapps\CASMReports\WEB-INF\classes\log4j2.properties

2. Locate "rootLogger.level" (default level is INFO)

Change the root log level.

Example to change the log level to DEBUG:

rootLogger.level=DEBUG

4. Locate "logger.bop_logging.level"

Example to change the log level to DEBUG:

logger.bop_logging.level = DEBUG

5. Restart Native Analytics tomcat:

pdm_tomcat_nxd -c STOP -t RPT

pdm_tomcat_nxd -c START -t RPT

 

To increase log level of NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_slump.log:

1. Take a backup and edit the NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\webapps\CASMReports\WEB-INF\classes\log4j2.properties

2. Locate "rootLogger.level" (default level is INFO)

Change the root log level.

Example to change the log level to DEBUG:

rootLogger.level=DEBUG

4. Locate "logger.slump.level"

Example to change the log level to DEBUG:

logger.slump.level = DEBUG

5. Restart Native Analytics tomcat:

pdm_tomcat_nxd -c STOP -t RPT

pdm_tomcat_nxd -c START -t RPT

Additional Information

Paths of the logs related to Native Analytics:

NX_ROOT\log\pdm_tomcat_RPT.log
NX_ROOT\log\reportMS.log
NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_bop.log
NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\reportMS_slump.log
NX_ROOT\bopcfg\www\CATALINA_BASE_RPT\logs\localhost_access_log.yyy-mm-dd.txt
​​
Export:
NX_ROOT\log\SMReports_Export_Summary.log

Import:
NX_ROOT\log\SMReports_Import_Summary.log

 

Native Analytics Administration

Troubleshooting for Native Analytics

Logs Files for Using Native Analytics