Migrating Solution Products to use CXF endpoints failure during Service Desk 17.4 RU5 upgrade
Article ID: 447869
Updated On:
Products
Issue/Introduction
When upgrading Service Desk to 17.4 RU5 or higher, the step "Migrating Solution Products to use CXF endpoints" is marked as failed in the installation progress screen. The specific integration is with Process Automation,
install.log located in %TEMP%/casm OR in C:\Program Files (x86)\CA\SC\logs#### contains
INFO [DeployThread: Migrating Solution Products to use CXF endpoints] [PAMProcessImporter] Completed Process Execution: Final Status -- Failed
INFO [DeployThread: Migrating Solution Products to use CXF endpoints] [PAMProcessImporter] PAM Process for SDM completed successfully
INFO [DeployThread: Migrating Solution Products to use CXF endpoints] [MigrateToCXFEndpoints] Importing Process Automation Sample Process for SDM returned with exitCode: -1
DEBUG [DeployThread: Migrating Solution Products to use CXF endpoints] [ProgressPage] Task State Changed. TaskID: task.migrate_to_cxf_endpoints,Migrating Solution Products to use CXF endpoints, Old State: running, New State:failed
Environment
Release 17.5 RU5 and higher
Cause
In Process Automation, there will be "Update Dataset_##" entries under "My Recent Activity" which will indicate "Failed to Run". The entry's timestamp will all correspond to the timeframe that the RU5 install attempt took place. There may be multiple entries listed.
Under one such entry, the process will show that the task "Service Desk Login" had failed and will name the associated SDM Server under the sdmServerName parameter as the server it tried to connect to.
The given SDM Server is likely going to be one of the Application Servers (Advance Availability) or Secondary Servers (Conventional) and its SDM services were stopped as part of the RU5 install process. However, PAM will need SDM Services running on the given SDM server in order for the "Update Dataset" process to run.
Resolution
Advance Availability: The given Application Server and the BG Server should be brought back up.
Conventional: The given Secondary Server and its Primary Server should be brought back up.
Once the appropriate SDM Servers are running, re-try the RU5 install again (to run the "Migrating Solution Products to use CXF endpoints" step)
Additional Information
The "Migrating Solution Products to use CXF endpoints" is a specific post-install step that converts integrated components for Service Desk which rely on SOAP web services away from Axis over to CXF, in keeping with Axis being deprecated and removed as of Service Desk 17.4 RU5.
As the step takes place after the main RU5 install process, starting SDM back up is safe to perform. The affected SDM servers that need to be started do not need to have RU5 installed first as CXF web services are included at the baseline 17.4 GA install.
Feedback
