Error: This transaction cannot be registered based on the selected options - VMware Partners Japan

Products

• Partner Helpdesk

Issue/Introduction

VMware partners in Japan may encounter a registration error when attempting to submit a deal or transaction through the Broadcom Partner Portal. This occurs specifically during the company registration step of the "Broadcom Deal Registration"

• The error message: "This transaction cannot be registered based on the selected options" appears: 
• The user is already successfully registered on the partner portal but cannot complete the subsequent deal registration step.
• The issue is reported by VMware partners specifically operating within Japan.

Environment

• Broadcom Partner Portal
• VMware Partner Program (Japan)
• Deal Registration / Transaction Registration

Cause

This error typically indicates that the partner profile requires specific verification or that the Japanese partner must use a designated point of contact for deal registration assistance.

Resolution

To resolve this registration error, follow these steps:

1. Verify the Broadcom Partner status by navigating to My Profile > Build your Profile on the Broadcom Support Portal. Ensure the account is upgraded to Broadcom Partner access with the correct ERP number.
   
   
2. Clear the browser cache and cookies or attempt the registration using a different web browser.
   
   
3. Review the following resources on the Partner Portal:
   • VMware Deal Registration Video Tutorial
   • Deal Registration Guide
   • VMware Deal Registration FAQ
     
     
4. If the error "This transaction cannot be registered" persists, contact Japan Partner Communications directly at [email protected]. This is the designated point of contact for Japanese VMware partners encountering difficulties with deal registration.