Failed to bootstrap VCF services runtime
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Failed to bootstrap VCF services runtime

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Article ID: 447777

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Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

  • The deployment fails at the Bootstrap VCF Services installation

  • In the vCenter server UI, the cloning process of vcf-service-runtime-template fails to clone



  • The following error is logged in /var/log/vmware/vcf/domainmanager/domainmanager.log on the SDDC Manager/VCF Installer:

    YYYY/MM/DD HH:MM:SS Using appliance name from props: bootstrap-vm-0###h
    Error: failed to find bootstrap VM 'bootstrap-vm-05###bh': failed to find VM /<Datacente_Name>/vm/vcf-management-services/bootstrap-vm-###h: vm '/<Cluster_name>vm/vcf-management-services/bootstrap-vm-0###Ubh' not found
    YYYY/MM/DD HH:MM:SS error: failed to find bootstrap VM 'bootstrap-vm-05IUbh': failed to find VM /<Datacente_Name>/vm/vcf-management-services/bootstrap-vm-05###bh: vm '/C<Cluster_name>/vm/vcf-management-services/bootstrap-vm-0##bh' not found

    YYYY-MM-DDTHH:MM:SS ERROR [vcf_dm,6a42###076a##694b4##84,c8d6] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-###]  [######] PUBLIC_VSP_CLUSTER_BOOTSTRAP_FAILED Failed to bootstrap VCF services runtime
    YYYY-MM-DDTHH:MM:SS DEBUG [vcf_dm,6a##a7980fe###a75e###694b4784,c8d6] [c.v.e.s.c.c.v.vsphere.VcManagerBase,dm-exec-###]  VM vcf-services-runtime-template-9.1.0.0.25370367 still present in inventory
    YYYY-MM-DDTHH:MM:SS ERROR [vcf_dm,6a42f6###fe07###1476###4784,c8d6] [c.v.e.s.c.c.v.vsphere.VcManagerBase,dm-exec-###]  VM vcf-services-runtime-template-9.1.0.0.25370367 still exists
    java.lang.Exception: VM vcf-services-runtime-template-9.1.0.0.25370367 still exists
    Caused by: java.lang.RuntimeException: java.lang.StringIndexOutOfBoundsException: Range [-1, 0) out of bounds for length 0
            at com.vmware.vcf.vimanager.services.VspServiceImpl.bootstrapVspCluster(VspServiceImpl.java:237)
            at com.vmware.vcf.vimanager.fsm.actions.BootstrapVspClusterVvfAction.execute(BootstrapVspClusterVvfAction.java:115)
            ... 15 common frames omitted
    Caused by: java.lang.StringIndexOutOfBoundsException: Range [-1, 0) out of bounds for length 0

Environment

VCF 9.1

Cause

This issue occurs because Distributed Resource Scheduler (DRS) is not running or is not configured for automatic placement in the target cluster. Without DRS enabled in fully automated mode, the bootstrap process cannot find a suitable host to deploy the bootstrap Virtual Machine (VM).

Resolution

To resolve this issue, ensure that DRS is enabled and set to Fully Automated on the target cluster.

  1. Log in to the vSphere Client.
  2. Select the cluster where the deployment is being performed.
  3. Navigate to Configure > Services > vSphere DRS.
  4. Click Edit.
  5. Ensure vSphere DRS is toggled ON.
  6. Set the Automation Level to Fully Automated.
  7. Click OK.
  8. Retry the VCF deployment workflow.

Additional Information

 

 

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