vApp and VMs show Unknown status due to inventory desynchronization

Products

• VMware Cloud Director
• VMware Telco Cloud Platform

Issue/Introduction

• Database records in the inventory tables (vm_inv, datacenter_inv, etc.) reflect a stale timestamp (e.g., March 2026) while the backing vSphere environment has been updated or redeploVCD UI will show vAPP as 'Unknown' state like below:
• 

Environment

VCD 10.4.3

TCP 5.0.1

Resolution

To resolve this issue, contact Broadcom Technical Support and note this Knowledge Article ID (371530) in the problem description. For more information, see How to Submit a Support Request