Smarts Integration Adapter page shows An error has occurred due to invalid configuration.

Products

• Network Observability
• VMware Smart Assurance

Issue/Introduction

The Smarts Adapter credential page loads, after submitting the admin credentials it immediately gives an error message:

 

An error has occurred due to invalid configuration.  Please check your configuration settings!

Cause

The ncmsmartsadapter service fails to load necessary security components because the ncm-sso-truststore.p12 file is either inaccessible (incorrect permissions/ownership) or located at an unexpected path due to VOYENCE_HOME falling back to the default /opt/ncm instead of the actual install root.

Resolution

1. Check if VOYENCE_HOME is set in /etc/voyence.conf
   Confirm VOYENCE_HOME is set and exported to your correct install path.
   For example:
   /opt/ncm
   If VOYENCE_HOME is missing or wrong correct it. Add:
   export VOYENCE_HOME=the_directory_you_have_ncm_installed_in

2. Confirm the truststore actually exists at /$NCMInstall/NCMSmartsAdapter/conf/ncm-sso-truststore.p12
   If it exists confirm it has the correct permissions and user ownership.

If you had to make changes for either step 1 or 2 you will need to cycle the NCM services.