NetOps Events not processing properly

Products

• Network Observability
• CA Performance Management

Issue/Introduction

While using NetOps Event Manager, you may notice threshold profile events may not be showing up in the alarms page or emails are not being sent out via notififcations.

If you check the emservice.log and see:

WARN  | pool-5-thread-3          | 2026-07-08 12:00:32,756 | com.ca.im.portal.em.inv.NPCInventoryPoller                       
      | DM inventory thread exception: InventoryTimeoutException:null

Or in the dmservice.log:

INFO   | jvm 1    | 2026/07/08 11:22:12 | ERROR | Thread-1890              | 2026-07-08 11:22:12,458 | com.ca.im.portal.dm.inventory.Inventory2WSImpl                   
INFO   | jvm 1    | 2026/07/08 11:22:12 |       | gatherDataThread (InvWS_2ec91973f725455a82c51c45e11bd8e3)
INFO   | jvm 1    | 2026/07/08 11:22:12 | com.ca.im.portal.dm.inventory.InventoryTimeoutException: null
INFO   | jvm 1    | 2026/07/08 11:22:12 |     at com.ca.im.portal.dm.inventory.Inventory2WSImpl.gatherData(Inventory2WSImpl.java:879) [classes/:?]
INFO   | jvm 1    | 2026/07/08 11:22:12 |     at com.ca.im.portal.dm.inventory.Inventory2WSImpl.run(Inventory2WSImpl.java:850) [classes/:?]
INFO   | jvm 1    | 2026/07/08 11:22:12 |     at java.base/java.lang.Thread.run(Unknown Source) [?:?

Or pcservice.log:

INFO   | jvm 1    | 2026/07/08 10:28:41 | ERROR | pool-27-thread-1         | 2026-07-08 10:28:41,845 | com.ca.im.portal.services.sse.SseEventPublisher                  
INFO   | jvm 1    | 2026/07/08 10:28:41 |       | send event failed
INFO   | jvm 1    | 2026/07/08 10:28:41 | org.eclipse.jetty.io.EofException: null

Environment

NetOps Performance Managment

Cause

The Event Manager's "em" database is out out of synch with the NetOps Portal's, "netqosportal" database. 

Resolution

To resolve, restart all 4 Portal services:

systemctl stop caperfcenter_sso
systemctl stop caperfcenter_eventmanager
systemctl stop caperfcenter_devicemanager
systemctl stop caperfcenter_console

systemctl start caperfcenter_sso
systemctl start caperfcenter_eventmanager
systemctl start caperfcenter_devicemanager
systemctl start caperfcenter_console

Once the website is accessible again, go to the Admin > Data Sources > Data Sources page and do a full sync with Event Manager.