Enhancement Request: Applying Global Auto-Resolve and Re-open Ticket Settings to Individual Alarm Filters.

Products

• DX SaaS
• DX Operational Observability

Issue/Introduction

Currently, DXO2 applies ticket Auto-Resolve and Re-opening configurations globally across the system.

Users have requested the ability to override these global configurations at a more granular level. Specifically, the request asks to apply tailored Auto-Resolve and Re-opening rules to individual Alarm Filters, allowing teams to customize ticket behavior based on the specific type or severity of the alarm.

Cause

DE676858

Resolution

Feature enhancement is under review. Subscribe for further updates.