Used Capacity is Higher Than Allocated Capacity for Licenses in VCF Operations

Products

• VCF Operations

Issue/Introduction

• VCF Operations shows a higher "Used Capacity" under the license than the "primary Licenses Used Capacity" shown for the vCenter system.
• The discrepancy may occurs after hosts have been successfully removed from the vCenter inventory or if vcenter servers are updated.
• Attempts to add new hosts fail with an error:

To assign this license, it must have allocated capacity of #### cores.

• Clicking the Update License button in VCF Operations does not reconcile the core count.
• VCF Operations displays the following warning message: "Used capacity is higher than the allocated capacity for one or more of your licenses."
• When checking core usage in the licence manager you see the ESXi hosts duplicated

Environment

• VMware Cloud Foundation (VCF) 9.1.0
• VCF Operations 9.1.0

Cause

This issue can occur due to a synchronization delay or record duplication in the VCF Operations database. VCF Operations may retain stale metadata for hosts that are no longer present in the vCenter inventory.

Resolution

To force a synchronization and reconcile the core counts, perform a manual re-registration of the vCenter license:

• Navigate to vcf operations > operate > Administration > Integrations.
• Expand the listed integrations and select vCenter.
• Navigate to the account tab.
• Scroll to the bottom and select manage integration.
• Toggle "License and vSphere Client plug-in management for all vCenter systems associated with this account are active" to off.
• Click save.
• Repeat the steps to turn the toggle back on and save again to force the synchronization.