Error: "Used Capacity is Higher Than Allocated Capacity for Licenses" in VCF Operations
Article ID: 447674
Updated On:
Products
Issue/Introduction
VCF Operations displays the following warning message: "
Used capacity is higher than the allocated capacity for one or more of your licenses"The total 'Used Capacity' shown in VCF Operations under Manage > Licenses and Registrations > Licenses is greater than the sum of 'Primary Licenses Used Capacity' reported under vCenter Systems.
License usage discrepancy occur following the removal of ESX hosts from the vCenter inventory or after vCenter updates.
Adding new hosts fails with the following error:
To assign this license, it must have allocated capacity of #### cores.
Triggering the Update License function via Manage > Licenses and Registrations in VCF Operations fails to reconcile the core count.
Navigating to Manage > Licenses and Registrations in VCF Operations to check Used Capacity for ESXi host shows duplicate entries for the hosts.
Environment
VMware Cloud Foundation (VCF) 9.1
VCF Operation 9.1
vCenter 9.1
Cause
The discrepancy is caused by a synchronization delay or record duplication within the VCF Operations database. As a result, VCF Operations incorrectly retains stale metadata for ESX hosts no longer present in vCenter.
Resolution
To force a synchronization and reconcile the core counts, perform a manual re-registration of the vCenter license:
In VCF Operations, navigate to Operate > Administration > Integrations.
Expand the listed integrations and click on the vCenter.
Scroll to the bottom and select Manage Integration.
Disable the option "License and vSphere Client plug-in management for all vCenter systems associated with this account are active"
Click Save.
Repeat the previous steps to re-enable the option and force the synchronization.
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