Classic UI Help Link spins and fails to load post upgrade to 16.4.2

Products

• Clarity PPM On Premise
• Clarity PPM SaaS
• Clarity FedRAMP

Issue/Introduction

Following an upgrade to 16.4.2.1642, the Documentation/Help link fails to function correctly in the Classic UI.

Initially, the link prompted a user registration screen. Post registration, the Help Link functions perfectly inside the Modern User Experience (MUX), clicking the Help Link within the Classic UI causes an infinite loading/spinning wheel that lands on a blank screen or fails to render entirely.

Steps to Reproduce

1. Log into Clarity PPM on version 16.4.2
2. Navigate to the Modern User Experience (MUX) and click the Help link (Verify it works as expected).
3. Switch over to the Classic UI.
4. Complete any documentation registration screens if prompted.
5. Click the Help link in the upper-right section of the Classic UI.

Expected Result: The Help link opens successfully and redirects the user to the proper product documentation portal corresponding to the specific Classic UI page view context.

Actual Result: The browser screen experiences an endless loading loop ("spins").

Environment

Clarity 16.4.2

Cause

DE208992

Resolution

Fixed in

• Clarity 16.4.3