Incorrect partner account association within the Email Security.cloud portal.

Products

• Email Security.cloud

Issue/Introduction

The customer or partner is experiencing incorrect partner account association within the Email Security.cloud portal or during the provisioning process, preventing proper access to entitlements, case management, or product administration.

Environment

Email Security.cloud

Resolution

To resolve incorrect partner association or provisioning issues, users must contact technical support or the Partner Help Desk to facilitate the correct association through the Provisioning Team.