Custom Log Comment label in xFlow

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Utilizing the Custom activity type feature in xFlow configuration to adjust the Employee Log Comment 

The label introduced is "Custom Comment added".  

This document describes how the text label "Custom Comment added" can be adjusted and customised.

Environment

Release:  17.5 GA
CA Service Desk Manager

Resolution

Workaround:  Test in a non-production instance and take all appropriate backups before applying the change

• Locate the "[language].json" file in the xFlow install directory, \APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n
  
  The specific file of interest will vary depending on your installed locale for xFlow. For English, the file is "en-US.json"
  
  
• Edit the json file in a text editor.  Search the json file for the string "LOG_CUSTOM".  You will see an entry similar to this:
  
  
  
• Adjust the value as needed, from the default "Custom Comment added" value.  Save the file.
  
  
• Restart xFlow services.

Additional Information

The above json file will need to be maintained for any changes that could revert the file back to its default state, such as an RU update.

Modifying the above setting will retroactively affect any comments that had been previously logged after creating the custom activity type feature, as well as any new comments that are logged.

Example:  The following screenshot from a ServicePoint implementation shows the activity log with a custom activity type in place and the above en-US.json file was modified with the value "Custom1234 Comment added", from default "Custom Comment added".

In the above, the entry from 02:34 PM was created before the modification to en-US.json file was made, and the entry from 02:44 PM was made after the en-US.json file was modified.