Authentication(401) error when acessing the Data Aggregator /rest or /typecatlog REST endpoints

Products

• Network Observability
• CA Performance Management

Issue/Introduction

Unable to log in to the Data Aggregator (DA) typecatalog or rest endpoints.
Authentication fails even with correct credentials, but login to the odataquery endpoint works as expected.

• Login failure on http(s)://<DA_HOST>:<PORT>/typecatalog or http(s)://<DA_HOST>:<PORT>/rest.
• Error in AuthenticationLog.log: "Unable to authenticate. Message: Failed basic authentication, Path: /typecatalog/".
• OData queries to http(s)://<DA_HOST>:<PORT>/odataquery work successfully.

 

 

Environment

 

• Performance Management, All supported versions

 

Cause

The Web Service Port or Single Sign-On port configured in the SsoConfig utility on the Portal does not match the actual port used by the services, or a port change was made that was not reflected in the Remote Value configuration in SsoConfig

Resolution

Update the port configuration using the SsoConfig utility:

1. Log in to the NetOps Portal host as root.
2. Navigate to /opt/CA/PerformanceCenter/ and run ./SsoConfig.
3. Select 1. DX NetOps -> 3. Performance Center -> 1. Remote Value.
4. Select 3. Web Service Port and ensure it matches the Portal's service port (typically 8482).
5. Exit the Performance Center menu and select 4. Single Sign-On -> 1. Remote Value.
6. Select SSO Port and ensure it matches (typically 8382).
7. Verify SSO -> Port for Data Sources matches the same port.
8. Repeat these steps for 2. Local Override if overrides exist.
9. Restart the Portal services (not MySQL)
    
   Verify login to /typecatalog and /rest.