SOI Spectrum Connector Dynamic IP Address Sync

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

IP address changes in Spectrum (such as primaryipv4address or primaryipv6address) are not automatically reflected in CA SOI. This occurs because these attributes typically require a manual device reconfiguration in Spectrum to update, and the standard Spectrum connector does not monitor them for real-time changes.

Environment

Product: CA Service Operations Insight (SOI) 4.3
Integration: CA Spectrum Connector
Spectrum Version: 24.3.9 and higher

Cause

To enable dynamic synchronization of IP address changes without manual intervention, configure the Spectrum connector to use the Dynamic Sync and Watchable Attributes features.

Resolution

Step 1: Enable Dynamic CI Synchronization

1. Stop the CA SOI Integration Services on the connector server.
2. Navigate to the following directory:

\\SOI\\resources\\Configurations\\DynamicSyncConfig\\

3. Edit the DynamicSyncConfig_*.xml file.
4. In the <CISync> section, change the flag from false to true:

<CISync>true</CISync>

5. Save the file.

 

Step 2: Configure Watchable Attributes

Add the specific IP attributes (IPv4 and IPv6) to the connector's watchable list to ensure it listens for changes.

1. Navigate to:
\\SOI\\resources\\Configurations\\SpectrumIM\\
2. Open AdditionalAttributes.xml or the specific connector resource configuration file.
3. Add the attribute IDs for the primary IP addresses (e.g., deviceipaddresslist) and set the watchable parameter to yes.
4. Ensure the DynamicSyncConfig is also updated to include these attribute IDs if they are not part of the default sync set.

 

Step 3: Restart Services

1. Start the CA SOI Integration Services.
2. Verify that IP changes in Spectrum are now reflected in SOI during the next polling cycle without requiring a device reconfiguration.