Unable to Map an Incident Field to a Situation Alarm Attribute (Error 500)
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Unable to Map an Incident Field to a Situation Alarm Attribute (Error 500)

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Article ID: 447287

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Updated On:

Products

DX SaaS DX Operational Observability

Issue/Introduction

When attempting to configure a Ticket Enrichment Rule, mapping a custom Incident field to a Situation Alarm Attribute fails.

The user interface displays the following error message: Failed: Request failed with status code 500.

Cause

DE676745

Resolution

A permanent fix has been developed for this issue.

The resolution will be deployed in the upcoming 26.8.1 SaaS release and for on-prem version date to be released.

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