Site inventory and connections fail to load when creating a Mobility Group

Products

• VMware HCX

Issue/Introduction

When attempting to create a new Mobility Group for VM migration in VMware HCX, the migration wizard fails to populate site inventory or load connections.

• The migration wizard UI explicitly displays the messages "No registered connections found" and "Reload Connections".
• Unable to create new Mobility Groups.
• Site inventory fails to load
  
  
  
  

 

Environment

VMware HCX

Cause

This issue occurs when a user attempts to initiate a migration from an HCX Cloud Manager that is designated as the Destination in the existing Service Mesh configuration.

Resolution

To resolve this issue, perform a Reverse Migration or initiate the migration from the original Source HCX Manager.

1. Verify Service Mesh Direction:
   • Log in to the HCX Manager UI.
   • Navigate to Interconnect > Service Mesh.
   • Confirm which HCX Manager is the "Source" and which is the "Destination" for the established mesh.
     
     
2. Perform Reverse Migration:
   
   • Login to Source HCX UI, follow the Migration wizard, select the direction as Reverse Migration.
     
     
   • Example : 
     • If you have Destination HCX Cloud Manager (e.g., Cloud Manager 02) and need to move a VM back to the Source (e.g., Cloud Manager 01), you must use the Reverse Migration feature from Source HCX Manager UI (e.g., Cloud Manager 01).