Error: Empty "Select Environment" window when moving devices

Products

• Endpoint Security Complete

Issue/Introduction

When attempting to move devices from one Symantec Endpoint Security environment to another, the process fails because no destination environments are listed or available to select in the Select Environment window.

Environment

Symantec Endpoint Security

Cause

Broadcom Engineering is aware of this behavior and is actively investigating the issue.

Tracking ID: CRE-24326

Resolution

While this issue is being investigated, you can successfully move clients between environments by utilizing the Enterprise Console.

Follow these steps:

1. Open the Enterprise Console and navigate to Agent Management > Devices.

2. On the Managed Devices page, select the check boxes next to the devices you want to move.

3. Click More Actions and select Move to Environment.

4. Under Select environment, choose the target destination environment for the device move, then click Continue.

5. Under Select destination group, select the appropriate group within that destination environment.

6. Click Submit.

7. Click OK on the confirmation message to complete the process.

 

Additional Information

Moving Cloud-Managed Devices to a Different Environment with the Move to Environment Command