Error "FAILED_TO_RETRIEVE_COMPONENT_BINARY" for NSX-T Manager during Workload Domain creation in VCF 5.2.3 / SDDC Manager 9.0.2

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• After upgrading to VCF 5.2.3 and SDDC Manager 9.0.2, creating a new Workload Domain fails during validation.
• The UI displays an error message:
  
  FAILED_TO_RETRIEVE_COMPONENT_BINARY
  
  for NSX-T Manager version 4.2.3.3.0.25171318, similar to the following image:
  
  
  
  
• The domainmanager.log contains an error like the below example:

  (
  "severity": "ERROR",
      "resultStatus": "FAILED",
      "errorResponse": {
          "errorCode": "FAILED_TO_RETRIEVE_COMPONENT_BINARY",
              "arguments": [
              "NSX_T_MANAGER",
              "4.2.3.3.0.25171318"
          ],
          "message": "Failed to retrieve component binary",
          "remediationMessage": "Connect to a valid depot and download the binary for component NSX_T_MANAGER version 4.2.3.3.0.25171318"
      }
  }

Environment

• VMware Cloud Foundation 9.0.2
• VMware Cloud Foundation 5.2.3
• NSX-T 4.2.3.3.0.25171318

Cause

This issue is caused by a mismatch between the version string included in the metadata of the NSX-T install bundle. The metadata contain a hyphen between the product version and the build number, 4.2.3.3.0-25171318.

However, the SDDC Manager 9.0.2 workflow expects a full stop at this position instead, 4.2.3.3.0.25171318.

Resolution

Broadcom engineering is aware of this issue. Subscribe to this knowledge article to get updates on this issue.

For assistance with solving this behavior, contact the Broadcom support team by opening a support case.