Workload Domain creation fails with FAILED_TO_RETRIEVE_COMPONENT_BINARY for NSX-T Manager in VCF 5.2.3 / SDDC Manager 9.0.2
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Workload Domain creation fails with FAILED_TO_RETRIEVE_COMPONENT_BINARY for NSX-T Manager in VCF 5.2.3 / SDDC Manager 9.0.2

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Article ID: 447063

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Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

  • After upgrading to VCF 5.2.3 and SDDC Manager 9.0.2, creating a new Workload Domain fails during validation.
  • The UI displays an error message:
    FAILED_TO_RETRIEVE_COMPONENT_BINARY
    for NSX-T Manager version 4.2.3.3.0.25171318, similar to the following image:
  • The domainmanager.log contains an error like the below example:
    (
    "severity": "ERROR",
        "resultStatus": "FAILED",
        "errorResponse": {
            "errorCode": "FAILED_TO_RETRIEVE_COMPONENT_BINARY",
                "arguments": [
                "NSX_T_MANAGER",
                "4.2.3.3.0.25171318"
            ],
            "message": "Failed to retrieve component binary",
            "remediationMessage": "Connect to a valid depot and download the binary for component NSX_T_MANAGER version 4.2.3.3.0.25171318"
        }
    }

Environment

  • VCF 9.0.2
  • VCF 5.2.33
  • NSX-T 4.2.3.3.0.25171318

Cause

This issue due to a mismatch between the version string included in the metadata of the NSX-T install bundle, which contains a hyphen, 4.2.3.3.0-25171318, and the version nomenclature expected by the SDDC Manager 9.0.2 workflow, which expects a full stop instead, 4.2.3.3.0.25171318.

Resolution

Broadcom engineering is aware of this issue.
If you experience this behavior, contact the Broadcom support team for assistance by opening a support case.