Error: Uninstall IO failed: The object or item referred to could not be found when removing Rubrik IOFilter on vCenter 9.x

Products

• VMware vSphere ESXi

Issue/Introduction

The following symptoms are observed after removing the Rubrik IOFilter from Rubrik CDM:

• esxcli software vib list on the ESXi host shows the VIB is removed, but the vCenter UI (Cluster > Configure > I/O Filters) incorrectly displays the filter as "Active.
• Manual removal via the vCenter Managed Object Browser (MOB) fails.
  
  Error observed: Uninstall IO failed: The object or item referred to could not be found.
• EAM Agent has a CertificateNotTrusted issue. The user can detect the issue using the vSphere UI or by checking the content of the /var/log/vmware/eam/eam.log file.
  

 

Environment

VMware vCenter Server 9.X

Cause

 The ESX Agent Manager (EAM) cannot trust the VIB URL provider, preventing the removal task from communicating successfully with the provider to clear the registration.

Resolution

1. Log in to the vCenter Server Appliance (VCSA) via SSH.
2. Identify the untrusted VIB URL by searching for "NotTrusted" in the following log: /var/log/vmware/eam/eam.log
3. Run the following command using the URL found in step 2: /usr/lib/vmware-eam/bin/eam-utility.py install-cert <URL_FROM_LOGS>
4. Verify if EAM automatically resumes the removal task. If the stale entry remains, manually retry the IOFilter removal via the vCenter Managed Object Browser (MOB).