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After installing CA Service Desk Manager (SDM) Cumulative Fix 3 (CF3), the execution of pdm_configure process hangs during data update task

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Article ID: 4470

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction


After installing CA Service Desk Manager (SDM) Cumulative Fix 3 (CF3), the execution of pdm_configure process hangs during data update task.

Checking stdout.log it has been identified that the daemon ddictbuild (ddict.sch) does not start as demonstrated below:

11/01 11: 22: 52.14 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 936 Stopped: D: / CA / SERVIC ~ 1 / bin / msgcat_build

11/01 11: 22: 52.16 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT daemon_obj.c 1789 Transient process (ddictbuild) terminated with error (255) - RESTARTING

11/01 11: 22: 52.17 MYSDMSRVR pdm_d_mgr 4896 ERROR daemon_obj.c 1990 Daemon ddictbuild died: restarting

11/01 11: 22: 52.17 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT mgr_slump_if.c 1221 Starting: $ NX_ROOT / bin / ddictbuild $ NX_ROOT / site / ddict.sch

11/01 11: 22: 52.67 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 575 Process Started (4560): D: / CA / SERVIC ~ 1 / bin / ddictbuild D: /CA/SERVIC~1/site/ddict.sch

11/01 11: 22: 52.69 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT daemon_obj.c 1789 Transient process (msgcat_build) terminated with error (255) - RESTARTING

11/01 11: 22: 52.70 MYSDMSRVR pdm_d_mgr 4896 ERROR daemon_obj.c 1990 Daemon msgcat_build died: restarting

11/01 11: 22: 52.72 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT mgr_slump_if.c 1221 Starting: $ NX_ROOT / bin / msgcat_build

11/01 11: 22: 52.74 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 575 Process Started (6696): D: / CA / SERVIC ~ 1 / bin / msgcat_build


Due to failure in that, pdm_configure does not continue as described in the last record of the configuration log:


11/01 11: 22: 31,971 INFO ConfigThread.java 549 Executing Task # 15, task name: Start CA Service Desk Manager serviτo (s) in admin mode bd.
11/01 11: 22: 31,971 INFO Task.java 214 Running: Start CA Service Desk Manager serviτo (s) in admin mode bd.
11/01 11: 22: 31,971 INFO ControlDBAdminServiceTask.java 78 Starting Daemons in dbadmin mode.
11/01 11: 23: 08,366 INFO ConfigThread.java 589 Configuration progress 15 out of 20 tasks completed.
11/01 11: 23: 08,366 INFO ConfigThread.java 549 Executing Task # 16 Task name: Update various data
11/01 11: 23: 08,366 INFO Task.java 214 Running: Update various data
11/01 11: 23: 08,366 INFO UpdateMiscDataTask.java 95 ## loading D: \ CA \ SERVIC ~ 1 \ data \ upd_usp_servers_load.dat with (-u) options.


Environment

CA Service Desk Manager R14.1.03Advanced Availability or ConventionalWindows 2008 R2 64 bit

Cause

SDM was getting issues with Windows dependency service, thus it was not being able to complete the pdm_configure execution.

Resolution

Execute either one of the following steps:

  1. Reboot the server where the problem is seen.
  2. Remove the SDM services from the Services Panel in Windows

Next, rerun the SDM configuration.