“Server Error” shown under Action Management
Article ID: 446960
Updated On:
Products
Issue/Introduction
When going to Action Management section under Nolio UI, a server error is shown:
Environment
Release Automation 6.8, 6.9
Cause
This section depend on Update Service module, which is installed along with NAC, for detailed information, the following document explains its usage:
What is Nolio Update Service? What is it for?
When checking nolio_dm log, the following error appears:
INFO (com.nolio.releasecenter.controllers.ActionPackController:96) - Requesting action packs from UpdateService by URL: http://HOSTNAME:PORT/update/getActionPacks
ERROR (com.nolio.releasecenter.controllers.ActionPackController:112) - #### Get pack list failed.
java.net.ConnectException: Connection refused (Connection refused)
Resolution
In order to get detailed information of why this module is failing, there are specific logs located under ..\ReleaseAutomationServer\UpdateService folder which can be reviewed. In this case, update-service.log shows the following:
INFO (com.nolio.platform.launcher.PollUpdate:296) - start ftps://ftp.broadcom.com/pub/dpm/ReleaseAutomation/UpdateService/up.xml
INFO (com.nolio.platform.launcher.PollUpdate:468) - Downloading remote file: [ftps://ftp.broadcom.com/pub/dpm/ReleaseAutomation/UpdateService/up.xml], [/prod/appli_xf/UpdateService//up.xml]
NFO (com.nolio.platform.launcher.PollUpdate:462) - Cannot parse the ftp/ftps port from URL.ini, will use the default port 990
INFO (com.nolio.platform.launcher.PollUpdate:479) - downloading FTPS file: [ftp.broadcom.com], [990]
ERROR (com.nolio.platform.launcher.PollUpdate:510) - Error: connect timed out
java.net.SocketTimeoutException: connect timed out
.
INFO (com.nolio.platform.launcher.PollUpdate:299) - !!! download xml from url ftps://ftp.broadcom.com/pub/dpm/ReleaseAutomation/UpdateService/up.xml failed !!!
This error means that NAC is unable to reach Broadcom’s FTP server, causing that is not able to retrieve the list of available actions to import them. This is an expected behavior in environments where the NAC has no access to internet or when is protected by a firewall.
In this particular scenario, the error doesn’t affect how NAC works, it just means that can’t import actions online. As a workaround, under Installed Packages there is an ‘Import’ button that can be used to manually import packages.
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