ERROR Unable to create file ../log/audit/asi-audit.log

Products

• Autosys Workload Automation

Issue/Introduction

The following error messages are observed in the CA-wcc.log file, preventing the creation or rolling of the asi-audit.log file:

CA-wcc.log:INFO   | jvm 1    | 2026/07/06 13:56:18 |       65 | 2026-07-06T13:56:17.997Z Catalina-utility-6 ERROR Unable to create file ../log/audit/asi-audit.log
CA-wcc.log:INFO   | jvm 1    | 2026/07/06 13:56:18 |       65 | 2026-07-06T13:56:17.998Z Catalina-utility-6 ERROR Could not create plugin of type class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$$Lambda$114/335129397@3287ec8a] unable to create manager for [../log/audit/asi-audit.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@6c329357]

Environment

Autosys Workload Automation / CA Workload Control Center (WCC) 12.x

Linux / UNIX Platforms

Cause

This issue occurs when the user account running the WCC application services lacks the necessary write or execute permissions on the specific audit log directory structure. Without proper folder-level permissions, the underlying Log4j2 framework cannot successfully initialize or manage the file appenders.

Resolution

To resolve this issue, grant the appropriate permissions to the audit directory and restart the WCC services:

1. Log in to the server hosting WCC as a user with appropriate administrative or ownership privileges over the WCC installation directory.

2. Add write and execute permissions to the target audit directory:

   chmod +wx $CA_WCC_INSTALL_LOCATION/log/audit
   

   (Ensure that the user account running WCC owns or has group access to this directory path).

3. Restart the WCC services to re-initialize the logging subsystems:

   • Linux/UNIX:

     unisrvcntr restart CA-wcc-services

Additional Information

 

• Verify if other directories under $CA_WCC_INSTALL_LOCATION/log/ have the correct ownership and permissions.

• Check if a recent upgrade or patch installation modified the default ownership permissions of the file system directories.

 

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