VCF Automation upgrade from 9.0.2 to 9.1 fails during "create automation cluster" phase
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VCF Automation upgrade from 9.0.2 to 9.1 fails during "create automation cluster" phase

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Article ID: 446945

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Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Upgrade of VCF Automation version 9.0.2 to 9.1 fails on stage Create Automation Cluster with errors:

  • An internal system error occurred while bootstrapping the VCF services runtime cluster with FQDN: Failed to bootstrap VCF services runtime.
  • Failed to bootstrap VCF services runtime of type 'null'.
  • Step deploy_vmsp_cluster failed. Reference Code: 73B9796E. Check logs for details.

    The Domain manager logs in /var/log/vmware/vcf/domainmanager/domainmanager.log points to authentication failure

    ####/##/## error: failed to get bootstrap task status: failed to get access token: auth failed: {"messages":[{"level":"ERROR","id":"com.vmware.vcfms.api.InternalServerError","default":"Internal Server Error"}]}
    ####/##/## ERROR [vcf_dm,#############################] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-###] [CPUDTR] PUBLIC_VSP_CLUSTER_BOOTSTRAP_FAILED Failed to bootstrap VCF services runtime
    com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to bootstrap VCF services runtime

Environment

VCF Automation 9.1

Cause

This issue occurs because the password does not meet the requirements.

Resolution

Make sure the password which you set for VCFA 9.1 meets the below requirement

Default Password Requirements for VCF Components